eCampus Marketplace: Seller Shipping Delays and Refund Woes
Overview of eCampus Marketplace
eCampus Marketplace is an online marketplace for buying and selling used textbooks, novels, and other books. The company is not affiliated with eCampus, the online learning platform.
BBB Rating and Customer Reviews
eCampus Marketplace is accredited by the Better Business Bureau (BBB) with a B rating. However, customer reviews on the BBB website are largely negative, with many complaints about delayed shipping and difficulty obtaining refunds.
Seller Shipping Delays
One common complaint among customers is that sellers on eCampus Marketplace often take a long time to ship books. Some customers have reported waiting weeks or even months for their orders to arrive.
eCampus Marketplace's Response
eCampus Marketplace has acknowledged the issue of seller shipping delays and has apologized to customers who have been affected. The company says it is investigating the matter and will take steps to improve seller performance.
Refund Difficulties
Another major complaint from customers is that it is difficult to obtain refunds for books that are not shipped or arrive damaged.
eCampus Marketplace's Policy
eCampus Marketplace has a 30-day refund policy for books that are not shipped or arrive damaged. However, customers report that it is often difficult to contact customer service and process a refund.
Mixed Reviews from Sellers
Sellers on eCampus Marketplace also have mixed reviews. Some sellers report having positive experiences, while others have complained about low sales volume and high fees.
Conclusion
eCampus Marketplace is a legitimate online marketplace, but it has received a significant number of negative customer reviews. Customers have complained about delayed shipping, difficulty obtaining refunds, and poor communication from sellers. If you are considering buying or selling books on eCampus Marketplace, be aware of these potential issues.
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